Ramsay Services | ISO 20000 IT Service Management
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ISO 20000 IT Service Management

Attain the highest standard of internal and outsourced IT service delivery.


ISO 20000 helps organisations to provide the highest standard of internal or outsourced IT services, with a management system that ensures robustness, efficiency and responsiveness. Sometimes referred to as ITSM, the ISO 20000 is well renowned as a quality management system of processes and procedures surrounding all areas of IT.


By establishing your ISO 20000 system through Ramsay Services, you will receive a competitively priced IT Management System that will cause minimal disruption to your organisation.



ISO 20000 Standard


Establishing your ISO 20000 management system through Ramsay Services will offer an array of benefits to your business, including:

  • Improved IT Service – ISO 20000 ensures that organisations can achieve evidence-based benchmarks to continuously improve the delivery of their IT services.
  • Competitive Advantage – Having an IT Service Management System in place will enable your organisation to stand out from competitors because the system demonstrates that you follow international best-practice procedures.
  • Improved Management Of External Suppliers – The Standard delivers a framework that ensures you get the most out of your external IT suppliers, which will give you greater confidence and improve your reputation.
  • Reduced IT Costs – By having a more effective IT Service Management System, you can help drive the cost of IT and related services down.
  • Enhanced Reputation – ISO 20000 provides independent proof that you instill good practices and are committed to an IT Service Management System that will deliver service excellence.


For more information about ISO 20000 process or to get started, please get in touch with our friendly team today on 1300 506 998.